For customers of a previous installer who wish to move their service and monitoring to Sungenia. This is required before completing any onsite service work.

• Transfer or set up of monitoring site
• Facilitate transfer of manufacturer’s warranty of eligible equipment if necessary
• Initial check of all details on monitoring site including system equipment, layout, access, and configurations
• Remote diagnosis of some functions if applicable
• Daily monitoring of system alerts
• Assist with information on setting up communication connections, SDG&E, navigating their system and monitoring
• Priority scheduling for service calls if/when necessary
• Keep up-to-date serial numbers for accurate monitoring if changes or replacements occur
• *For anything requiring a site visit, basic service rates apply*

For customers with a battery, an additional upgrade fee is required

• Set up or unlocking of battery charges, if necessary
• Manage battery profiles according to location and homeowner preferences